Privacy Policy

This privacy policy should be reviewed by a qualified French or European legal professional before publication, to confirm full compliance with GDPR and other applicable data protection law.

1. Introduction

ECOM ONE ("we", "us", "our"), based at 4 Rue de la République, 69001 Lyon, France, respects the privacy of visitors to this website and applicants for our roles. This policy explains what personal information we may collect, why we collect it, and the rights available to you.

2. Information We May Collect

We may collect personal information that you voluntarily submit through the forms on this website, including:

  • Business contact-form submissions — full name, business email, WhatsApp phone number, company or store name, website URL, service of interest and your message.
  • Greek job-application submissions — full name, email address, WhatsApp phone number, and your answers regarding equipment, internet access and English level.
  • Email addresses and WhatsApp phone numbers used to respond to your enquiry or application.

3. Why We Process Your Information

  • Recruitment communication — to review and respond to applications for the Shopify Virtual Assistant role in Greece.
  • Business enquiry communication — to respond to enquiries from brands, business owners and prospective clients regarding our services.

4. How Information May Be Stored

Form submissions are processed through Netlify's form-handling service. Data may be stored on Netlify's infrastructure and accessed by ECOM ONE for the purposes described in this policy.

5. Retention Periods

We retain personal information only for as long as necessary to fulfil the purposes described above, or as required by applicable law, after which it is deleted or anonymised.

6. Security Measures

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration or loss. No method of transmission or storage is completely secure.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, and to object to or withdraw consent for its processing. To exercise these rights, please contact us at [INSERT CONTACT EMAIL].

8. Access, Correction and Deletion Requests

Requests can be submitted to [INSERT CONTACT EMAIL]. We will respond within the timeframe required by applicable data protection law.

9. Cookies

This website may use essential cookies required for basic functionality. It does not currently use non-essential tracking cookies without consent.

10. Analytics

We may use privacy-conscious analytics tools to understand general website usage. Any such tool would be configured to avoid collecting unnecessary personal information.

11. Netlify Form Processing

Contact and application forms on this website are processed using Netlify Forms, a service provided by Netlify, Inc. Submitted data is transmitted to and stored by Netlify on our behalf.

12. Third-Party Service Providers

We may rely on third-party service providers, such as Netlify, to operate this website and process form submissions. These providers process data under their own applicable terms and privacy policies.

13. International Data Processing

Where applicable, personal information may be processed or stored in countries outside of France or the European Economic Area by our service providers, subject to appropriate safeguards required by law.

14. Contact

For any questions regarding this Privacy Policy, please contact us at [INSERT CONTACT EMAIL].